Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartautomationproducts.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jana König –
of good quality for such money
Jennifer Rodriguez –
Looks like on picture. Thanks!
Sara Wagner –
I like this product! Shipping is very fast! Quality super!
Seth Ouellet –
Actually that’s a good price for . Bought without hesitation
Summer Martin –
Thanks for ! Everything is fine! A good product for a reasonable price!
Dylan Chauvin –
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
Stefano Orlando –
Great quality! Recommend to everybody… Thanks!
Lucy Taylor –
good quality of my new . i was a bit worried but it’s fine.
Charles Kennedy –
For my budget, is the perfect solution. This shop rocks!
Ισίδωρος Αποστολίδης –
Excellent quality of product! Advise this store 🙂
Harriso Smith –
is an awesome product at its finest
Stefania Benedetti –
As the picture. The quality is good and arrived really fast. Great work!
Willeke van der Veen –
discount is a good offer available in this webstore
Marley Lévesque –
is good. Arrived quite fast.
Ella Lee –
I guess it’s the cheapest that is offered online. Great!
Jack Morton –
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
José Ángel Iglesias –
Compared with other offers. This store has the best deals!
Linda Olson –
To buy online on such a reasonable price is more of a miracle 🙂 thanks to the seller!
Valentine Payet –
No reason to worry where to find online. This store is just the perfect place to get everything you need
Jeffrey Rose –
I just got it! So gorgeous!
Syrine Mallet –
my new is exactly what I expected!
Daniel Jenkins –
The store is just the best. thanks for
Victoria Busch –
For a brand new the price is really modest. Surely recommend
Samuel Hernandez –
Awesome ! I really like it. Thank you!
Adrián Morales –
I was just looking where to buy online. thanks to the seller!
Quentin Le roux –
Great! Quality super! Fast delivery! Thank You
Ethan Martinez –
Product same as the description, arrived before the deadline, well packed, recommend.
Malte Kuhn –
there’s no reason to compare with anything else, i’m genuinely happy with the purchase
Samuel Aguilar –
The best in all the items offered online in such a convenient store!
Keith Stephens –
Though I’ve hardly had this product for a day or two 2 weeks I’m quite overjoyed with it. This is a great buy. I bought it for my companion. We were both inspired with the quality of the. The purchase actually came very fast and I was quite glad. way outstripped my expectations. I would doubtlessly recommend this thing. admire it so much I am already planning to purchase more.
Carol Berry –
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
Teresa Greene –
fabulous product quality
Jordi Pascual –
That’s a brand new , and the quality is more than high
Kyle Sandoval –
top . superior quality and service!
Eliška Radecki –
I am very happy with the store. My was delivered before the date. Good deal!
Enrique Lozano –
arrived in excellent condition. good quality. thanks to store. would advise.
Alina Huber –
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can’t deny!
José Manuel Peña –
Product same as the description, arrived before the deadline, well packed, recommend.
Gerald Martinez –
Like it a lot. Quality is excellent. Packed well. Recommend
Jane Black –
came quite fast. Love it!
Leonie Bauer –
Though I’ve only had this item for 3 days two weeks I’m quite contented with it. This was a cost-effective acquisition. I purchased it for my my buddy’s birthday. We were both dazzled with the quality of the. The shipment actually came soon and I was quite satisfied. way surmounted my expectations. I would undeniably recommend this . enjoy it so much I am already planning to buy more.
Noah Lee –
I am very happy with the store. My was delivered before the date. Good deal!
Nathan Aguilar –
Love the product. Good quality and shipped very fast thank you!!!